Case Study: Disaster Recovery
MedicAlert® is the only non-profit making registered charity providing a life-saving identification system for people with hidden medical conditions and allergies. MedicAlert's identification system protects over 260,000 people in the UK, enabling medical and emergency services to access the member's personal and medical details in the event of emergency situations, saving vital seconds and helping accurate diagnosis and treatment.
The identification comes in the form of bracelets or necklets bearing the member's vital medical information, a personal ID number and a MedicAlert 24-hour emergency number. The system enables emergency services to access the vital information (including the next of kin details) on a worldwide basis via the emergency line. Membership costs start at just £39.95, which includes a tailor-made stainless steel Emblem and one year's subscription. As a registered Charity, MedicAlert provides free or subsidised membership to individuals on a limited income.
"Botched maintenance work on a nearby water main resulted in MedicAlert's main office in Kings Cross being flooded. Water leaked into the office over the weekend and staff returning to work on Monday discovered water two inches deep. As an organisation providing potentially life-saving emergency services, the Disaster Recovery situation meant we desperately needed new offices to house the forty staff members and the large filing requirements. Time was going to be a very critical factor in identifying new work space".
"We called Easy Offices three days later and sent an email confirming our requirements. Within 12 hours Easy Offices had emailed us with a comprehensive list of nine potential serviced offices and we visited them all. Easy Offices arranged nine viewing appointments for us. The following Monday we signed a contract with one of the companies. Office rental commenced the very next day. Easy Offices kept in contact throughout every working day, rearranging appointments and providing an excellent liaison with the office companies we were dealing with. It was an extremely helpful and time-saving service".
"Our main concern was to relocate our staff as quickly as possible. However, we were not completely aware of how specific our needs were until we started searching for our new, temporary office space. It became apparent that as an organisation we have some very specific telecoms requirements. Fortunately, Easy Offices were able to provide three solutions which suited all our needs. All of the technical requirements we had specified were fully met and all the offices that Easy Offices recommended were well within the locality of our current premises. Without Easy Offices helping us, moving office would have been a very long and arduous task".